Finding Your Fit in Finance

Stories in: Support Services

When you think of healthcare jobs, usually the first thing that comes to mind is nurse or doctor or therapist. But there is more to healthcare than just those vital roles.

Marcus Ingram, Director of Financial Clearance in the Revenue Cycle Department at Lurie Children’s, originally started his career in patient access as a front-line employee doing access and healthcare financial management work. But, his desire for the clinical side drove him to pursue a career as a mental health counselor for a couple of years.

Marcus eventually went back to school–wanting to make connections between organizational psychology and organizational theory–and received his master’s degree in organizational psychology. After working in the area for a while, he constantly heard talk of Lurie Children’s stellar reputation, so he knew he had to join the team.

He initially started as the manager of central registration and continued to progress through the access leadership chain, eventually managing a smaller team on the financial side. After spending nearly four years at Lurie Children’s, Marcus was excited to share everything he’s learned. Here’s what he said!


How does your role contribute to the overall mission?


Financial clearance reports up to revenue cycle–the finance side of the organization–and what we're trying to do is make sure that all the great clinical work that's being done, the testing, and everything that's required to diagnose a lot of these conditions that patients are dealing with, we make sure that–based on our managed care rules–we’re being reimbursed for these services. A lot of the work we do is to make sure that claims are processed appropriately, everything's being reimbursed, and that there is some amount of revenue generation related to all of the great clinical work that's being done; which in turn supports the mission and vision of the organization.


Why should more professionals join the team?


The organization is growing, which is exciting, and I think there are a lot of opportunities for the non-clinical side. There's a lot of room for creative professionals that want to come in and help problem-solve around some of the issues we have on this side of healthcare. Issues related to challenges with the managed care environment and a lot of the changes that are coming at us with the Affordable Care Act and what that can look like in the future. I think there are a lot of opportunities, specifically at Lurie Children's; if you want to come in and solve problems and you have the acumen to do so, if you want to work in a supportive team environment where you're allowed to challenge things, step outside of your comfort zone, and work collaboratively with different groups, Lurie Children's is very supportive of all that.


What has Lurie Children’s contributed to your life outside of a career?


It goes back to the people. There are just so many great people that work here. Making those connections and having the opportunity to expand them by personally connecting with people outside of work is incredible. It sometimes can be challenging when you're at work for the majority of your week in an environment that feels unsupportive, working with people that you don't align with–but, here, there are a lot of opportunities to connect with folks, and that’s really impacted me outside of my daily work–making connections that will last a lifetime. Also, even outside of those relationships, you're able to work on projects here that have an impact outside of just your space where you sit in the organization. You can work on things that will impact patients in the years to come.



What advice would you give new employees?


There are a lot of things–tools and resources–available to employees that are coming in. We have a really strong leadership and organizational development program here and, while the word ‘leader’ is in the title, it isn't only for formal ‘leaders’. We also have some really great programs that bring in outside subject matter experts, like authors, to speak on topics. We have development programs that they run in small groups, and that has really been a big benefit to me, personally. Really, I would encourage anybody coming in, as a formal leader or not, to look into the Leadership and Development (LAD) program here - also our clinical and organizational development program. Many other organizations may not offer access to those programs.


Are you a self-driven, hard worker who can push through the monotonous times? Apply today and join our team!